Front Of House Manager

HR-CL Limited; Stratford-upon-Avon; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate (£15.75 ph)

Secure 40-hour working week

Historic, award-winning rural venue

Job summary

HR-CL Limited in Stratford-upon-Avon is seeking a Front of House Manager to lead the guest-facing operations of our award-winning dining pub, located in the heart of Warwickshire. You will drive daily front-of-house performance, ensuring a warm welcome and flawless service across a busy seasonal calendar.

Lead a core team of front-of-house staff and coordinate seasonal temps, while maintaining high presentation standards, managing events, and updating our digital content and menus to keep

Qualifications

• Proven experience in a supervisory or management role within a busy pub, restaurant, or hospitality environment.
• Exceptional leadership and communication skills, with a hands-on approach and the ability to motivate a dynamic team under pressure.
• Strong organizational skills, with a keen eye for detail regarding guest experience and venue presentation.
• Capability to handle multi-faceted responsibilities, from scheduling a large seasonal team to event planning and digital updates.

Responsibilities

• Team Leadership: Lead, inspire, and develop a core team of front-of-house staff.
• Resource & Rota Management: Coordinate and manage a seasonal team of 10-15 temporary staff and bank staff.
• Operational Excellence: Oversee all aspects of front-of-house daily operations, maintaining high standards of presentation, cleanliness, and customer care.
• Event Coordination: Plan, organize, and execute special events and functions to guarantee high customer satisfaction.
• Digital Presence: Manage and update website content to ensure menus, announcements, and information are accurate and engaging.

Skills

Team Leadership

Rota Management

Operations

Event Planning

Digital Content

Job description

Job Overview

Are you an experienced hospitality professional with a passion for exceptional guest service? We are looking for a dedicated Front of House Manager to join our team at our award-winning dining pub- proudly named a Tripadvisor 2026 Top 10% Restaurant in the World! Nestled in the heart of the Warwickshire countryside, this historic 17th-century inn offers a vibrant and acclaimed dining experience.

In this role, you will be the driving force behind our daily front-of-house operations, ensuring every guest receives a warm, memorable welcome and flawless service.

Key Responsibilities

• Team Leadership: Lead, inspire, and develop a core team of 5 full-time front-of-house staff.


• Resource & Rota Management: Coordinate and manage a seasonal team of 10-15 temporary staff members, alongside bank staff, to ensure seamless service during peak periods and busy seasonal events.


• Operational Excellence: Oversee all aspects of front-of-house daily operations, maintaining high standards of presentation, cleanliness, and customer care.


• Event Coordination: Plan, organize, and execute special events and functions to guarantee high customer satisfaction.


• Digital Presence: Manage and update website content to ensure menus, announcements, and information are always accurate and engaging.

What We Are Looking For

• Proven experience in a supervisory or management role within a busy pub, restaurant, or hospitality environment.


• Exceptional leadership and communication skills, with a hands-on approach and the ability to motivate a dynamic team under pressure.


• Strong organizational skills, with a keen eye for detail regarding guest experience and venue presentation.


• Capability to handle multi-faceted responsibilities, from scheduling a large seasonal team to event planning and digital updates.

Benefits & Perks

• Competitive hourly rate (£15.75 ph)


• Secure 40-hour working week


• Working in a unique, historic, and internationally recognized award-winning rural venue