Guest Experience Lead – Front of House

The Wateredge Inn; Ambleside; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food at any Inn

£1 stays in Jan-Feb-Mar

1/3 off room bookings all year round

£50 on same day bookings

15% off bed and breakfast for loved-

Employee Assistance Programme

Job summary

The Wateredge Inn in Ambleside sits beside Lake Windermere, offering a welcoming pub atmosphere with stunning views. As part of our Front of House team, you greet guests, take orders, and help ensure an enjoyable visit.

You will work in a fast-paced hospitality environment, delivering attentive service, recommending drinks, and sharing local knowledge to enhance the guest experience. If you value teamwork and a friendly approach, join us and become part of an award-winning Inn where guests love

Responsibilities

• Greet guests and welcome them warmly.
• Take orders, serve dishes, and recommend drinks.
• Provide friendly, attentive hospitality to ensure a memorable guest experience.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set in an idyllic lakeside location, The Wateredge Inn in Ambleside boasts one of the most stunning settings in the Lake District. Its beer garden, right on the shores of Lake Windermere, offers breath-taking views of the water and surrounding landscape, providing the perfect spot to relax and enjoy the natural beauty of the area.

You’ll Fit Right Inn

As a member of our Front ofHouse team, you are the first smile that welcomes guests and the friendly face thatensures their experience is warmand memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitalitymake our Inn a welcomingplace for every visitor.

Whether greeting guests, takingorders, serving dishes from the kitchen, or recommending a drink from ourselection, no two days are the same on the front line. Your professionalism andenthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit,and our team lovesto work!

If you thrive in a fast-paced environmenthave a passion for customer service are committed to delivering exceptional experienceswe think you’ll fit right inn…

*Age-related pay rates apply for Under 21s.*