Guest Experience Lead - Front Desk & Service Excellence

THE PIG Hotels (Home Grown Hotels); Brockenhurst; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff stays - free B&B.

35% discount on food, beverages &

Meals on duty.

Annual holiday increase (up to 33 days

Take home goods - cost price.

Free access for you and your family to

Help@Hand wellbeing services.

A range of learning & development

Anniversary vouchers - dinner withwine

Job summary

THE PIG Hotels (Home Grown Hotels) is seeking a friendly Receptionist to be the first point of contact for guests. You will answer calls, respond to emails, and coordinate with all departments to ensure smooth service through every shift. Ideal candidates have hospitality flair, strong communication, and attention to detail.

Full training will be provided. Join a lively team that values guests and staff alike, with perks that include staff stays, dining discounts, meals on duty, and wellbeing

Qualifications

• Experience in a similar front desk role is preferred but training is provided.
• Strong communication skills, and a customer-centric approach.
• Attention to detail and high standards of service.

Responsibilities

• Answer incoming calls and monitor emails from guests.
• Coordinate with all hotel departments to ensure smooth operations.
• Provide a warm, welcoming check-in and check-out experience.

Skills

Guest service

Communication

Attention to detail

Tools

Opera Fidelio

Job description

THE PIG Hotels (Home Grown Hotels) is seeking a friendly Receptionist to be the first point of contact for guests. You will answer calls, respond to emails, and coordinate with all departments to ensure smooth service through every shift. Ideal candidates have hospitality flair, strong communication, and attention to detail.

Full training will be provided. Join a lively team that values guests and staff alike, with perks that include staff stays, dining discounts, meals on duty, and wellbeing