Guest Experience Lead - Food & Beverage (Flexible Shifts)

Aimbridge EMEA; Gloucester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Training and development

Hotel discounts

Stream savings

Employee assistance programme

Incentives

Staff meals

Job summary

Aimbridge EMEA is seeking a Food and Beverage Assistant to deliver a first-class dining experience. You will greet guests, take orders, serve food and drinks, and handle payments while upholding Aimbridge's four pillars: People, Product, Guest, Performance.

The role emphasizes strong customer service, teamwork, attention to detail, and flexibility to work varied shifts including nights, weekends and holidays. Training and staff benefits are provided as part of the Aimbridge Hospitality group.

Qualifications

• Passion for delivering an exceptional guest experience aligned to the brand standards.
• Strong communication skills and ability to engage with guests professionally.
• Ability to work well in a team and support colleagues across the hotel.
• Attention to detail and ability to keep the dining area clean and organised.
• Flexibility to work varying shifts, including nights, weekends and holidays.

Responsibilities

• Greet guests, take orders, serve food and drinks, and handle payments.
• Maintain a clean, organised dining area and restock supplies.
• Assist with food preparation as needed and support other staff.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Flexibility

Job description

Aimbridge EMEA is seeking a Food and Beverage Assistant to deliver a first-class dining experience. You will greet guests, take orders, serve food and drinks, and handle payments while upholding Aimbridge's four pillars: People, Product, Guest, Performance.

The role emphasizes strong customer service, teamwork, attention to detail, and flexibility to work varied shifts including nights, weekends and holidays. Training and staff benefits are provided as part of the Aimbridge Hospitality group.