Guest Experience Lead - Fast Food Frontline

McDonald's United Kingdom; Sefton; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant, ensuring a welcoming and efficient customer experience. You’ll engage with customers, help with family-friendly activities, and maintain cleanliness in dining areas and restrooms.

The role requires friendly, courteous, and proactive communication, with the ability to stay energized in a fast-moving setting and work well as part of a team. A genuine smile and a positive attitude are key to success.

Qualifications

• Good communication and attentive listening
• Ability to connect with customers and create welcoming atmosphere
• Team player with friendly, courteous, and helpful behavior
• Willingness to maintain high energy and efficiency in a fast-moving environment

Responsibilities

• Greet customers and ensure a welcoming dining area
• Assist with events, balloons, and children-friendly activities
• Maintain cleanliness in dining area and toilets
• Communicate customer satisfaction to the manager and support the team

Job description

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant, ensuring a welcoming and efficient customer experience. You’ll engage with customers, help with family-friendly activities, and maintain cleanliness in dining areas and restrooms.

The role requires friendly, courteous, and proactive communication, with the ability to stay energized in a fast-moving setting and work well as part of a team. A genuine smile and a positive attitude are key to success.