Guest Experience Lead

Firehouse; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Firehouse in Manchester is seeking a Front of House Supervisor to lead the front-of-house team and deliver memorable guest experiences. You will guide service flow, coordinate with kitchen, bar, and management, and maintain high standards from opening to close.

You’ll welcome guests, handle inquiries, and mentor new and existing staff to build a cohesive, energetic team that keeps guests returning for more.

Qualifications

• Experience leading front-of-house teams in fast-paced hospitality environments.
• Strong guest focus and communication skills.
• Ability to train and mentor staff to high standards.

Responsibilities

• Lead with Enthusiasm: motivate and manage the front-of-house team, setting the standard for outstanding service.
• Collaborate with the Team: work with kitchen, bar and management to ensure seamless communication.
• Keep Things Flowing: oversee the restaurant and bar to maintain smooth service from open to close.
• Experience Expert: greet guests, handle inquiries, and ensure guests feel welcome and valued.
• Train & Mentor: coach new team members and develop existing staff.

Skills

Leadership

Guest service

Communication

Mentoring

Job description

Firehouse in Manchester is seeking a Front of House Supervisor to lead the front-of-house team and deliver memorable guest experiences. You will guide service flow, coordinate with kitchen, bar, and management, and maintain high standards from opening to close.

You’ll welcome guests, handle inquiries, and mentor new and existing staff to build a cohesive, energetic team that keeps guests returning for more.