Front of House Lead — Create Memorable Guest Experiences

The Tynemouth Castle Inn; Tynemouth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday paid holiday

Development program

Paid Breaks

50% off food

£1 January–March stays

1/3 off room bookings

£50 same-day bookings

15% off bed & breakfast for loved ones

Employee Assistance Programme

Give-inn back scheme

Award-winning employer

Job summary

The Tynemouth Castle Inn is seeking a Front of House Supervisor to lead our welcoming team and ensure a warm, memorable guest experience. You’ll work closely with the Assistant Manager to guide staff, oversee service, and maintain a high-energy atmosphere that guests love.

In this role, you’ll greet guests, oversee service, and step in to resolve challenges while ensuring smooth operations. If you thrive in a fast-paced hospitality setting and are passionate about customer service, you’ll fit

Qualifications

• Ability to deliver warm, memorable guest experiences in a fast-paced pub environment.
• Proven ability to lead and motivate a team to deliver high service standards.
• Strong communication and problem-solving skills in front-of-house operations.

Responsibilities

• Greet guests and oversee front-of-house service.
• Lead and support the team to maintain a positive, lively atmosphere.
• Resolve guest issues promptly and ensure smooth operations across shifts.

Skills

Customer service

Team leadership

Guest interaction

Job description

The Tynemouth Castle Inn is seeking a Front of House Supervisor to lead our welcoming team and ensure a warm, memorable guest experience. You’ll work closely with the Assistant Manager to guide staff, oversee service, and maintain a high-energy atmosphere that guests love.

In this role, you’ll greet guests, oversee service, and step in to resolve challenges while ensuring smooth operations. If you thrive in a fast-paced hospitality setting and are passionate about customer service, you’ll fit