Guest Experience Host — 24/7 Reception & Hospitality

The Rank Group plc; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Grosvenor Casinos is seeking a Receptionist to welcome guests and set the tone for their experience from the moment they enter. You will engage with guests in a friendly, professional manner and help deliver a memorable visit.

In this busy 24/7 environment, you will balance great guest service with flexibility for night shifts and weekends, ensuring every guest feels valued and well looked after. Applicants must be 18+ and legally allowed to work in the UK.

Qualifications

• Experience of working in hospitality roles.
• Excellent customer-facing and communication skills.
• Personable and engaging with a friendly demeanor.

Responsibilities

• Greet guests warmly and set a welcoming tone on arrival.
• Maintain a high level of guest service and ensure a memorable experience.
• Support a 24/7 casino environment, with flexibility for nights and weekends.
• Contribute to a positive, engaging atmosphere on the casino floor.

Skills

Hospitality experience

Customer service

Positive attitude

Job description

Grosvenor Casinos is seeking a Receptionist to welcome guests and set the tone for their experience from the moment they enter. You will engage with guests in a friendly, professional manner and help deliver a memorable visit.

In this busy 24/7 environment, you will balance great guest service with flexibility for night shifts and weekends, ensuring every guest feels valued and well looked after. Applicants must be 18+ and legally allowed to work in the UK.