Guest Experience Host: Reservations & Service

Lucy Wong; City of Westminster; Presencial; GBP 21.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Free meals on shift

Share of service charge

50% staff discount across all sites

Pension scheme

Descripción de la vacante

The Breakfast Group operates Lucy Wong Cocktail Bar in Rathbone Place, London, seeking an enthusiastic Host to join the team. You will greet guests, manage reservations and walk-ins, and help create a welcoming atmosphere for every guest.

You should be detail-oriented, able to handle around 200 enquiries per day, and work Wednesday to Saturday 12pm-9pm. Experience with Sevenrooms and strong communication are essential.

Formación

• Experience using Sevenrooms.
• Phone etiquette and ownership of phone calls.
• Ability to provide a welcoming atmosphere and customer experience.
• Ability to manage reservations and walk-ins on the day/evening.
• Willingness to deliver business goals.
• Passion for hospitality.
• Email management and daily mailbox handling.
• Ability to work as a team player.
• Excellent communication skills.
• Impeccable attention to detail.
• Ability to work under pressure with ~200 enquiries/day.

Responsabilidades

• Greet guests and manage reservations and walk-ins.
• Create a welcoming atmosphere and deliver excellent customer experience.
• Handle ~200 enquiries per day and maintain smooth front-of-house operations.

Conocimientos

Sevenrooms experience

Phone etiquette

Customer experience

Reservation management

Team player

Attention to detail

Working under pressure

Herramientas

Sevenrooms

Descripción del empleo

The Breakfast Group operates Lucy Wong Cocktail Bar in Rathbone Place, London, seeking an enthusiastic Host to join the team. You will greet guests, manage reservations and walk-ins, and help create a welcoming atmosphere for every guest.

You should be detail-oriented, able to handle around 200 enquiries per day, and work Wednesday to Saturday 12pm-9pm. Experience with Sevenrooms and strong communication are essential.