Guest Experience Host: Reception & Dining

Audley Villages; Greenham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Work–life balance

Competitive salary

Company pension 5%

28 days holiday

Food & drink discount 50%

Staff guest suites

Learning & development

Employee discounts portal

Healthcare plan

Refer a friend bonus

Free uniform

Job summary

Audley Villages is seeking a Receptionist with dual responsibilities in restaurant service. You will deliver warm, professional customer care to owners and guests, manage reservations, and support hospitality events across our villages.

The role focuses on empathetic service, smooth communication with colleagues and residents, and maintaining high standards across reception and dining areas. A flexible shift pattern is expected.

Qualifications

• Experience taking reservations and handling enquiries in a courteous and friendly manner.
• Ability to effectively resolve complaints or issues.
• Ability to delegate duties to junior colleagues and develop them within their role.
• Be aware of all events planned and be able to advise.
• Good working knowledge of the local area and offsite facilities.
• Flexible approach to daily duties and shift patterns.
• Punctual and promote team spirit.
• Warm, professional and empathetic.

Responsibilities

• Provide Reception duties alongside Restaurant service as a Waiter/Waitress.
• Ensure the highest quality of service for Audley customers with customer-centred communication.
• Assist in creation and running of regular hospitality events at the village.

Skills

Reservations

Customer service

Complaint handling

Team collaboration

Job description

Audley Villages is seeking a Receptionist with dual responsibilities in restaurant service. You will deliver warm, professional customer care to owners and guests, manage reservations, and support hospitality events across our villages.

The role focuses on empathetic service, smooth communication with colleagues and residents, and maintaining high standards across reception and dining areas. A flexible shift pattern is expected.