Guest Experience Host: Premium Holiday Magic (Ascot)

LaplandUK; United Kingdom; Remote; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK retail shops

Holiday pay

Job summary

LaplandUK, based near Ascot, is seeking friendly Guest Relations staff for the 2026 season. You will greet guests, answer questions, and resolve in-the-moment issues with a touch of Lapland magic.

You’ll work at key locations across the experience, using our onsite system and touchscreen devices. A positive attitude, excellent communication, and teamwork are essential.

Minimum commitment of 3 shifts per week and authorisation to work in the United Kingdom are required.

Qualifications

• Guest-facing role requires excellent communication and diplomacy.
• Ability to handle VIP/PR guests with discretion and professionalism.
• Willingness to work across multiple on-site points and at speed.

Responsibilities

• Deliver a world-class service to guests with Lapland magic.
• Handle guest questions and feedback promptly and professionally.
• Use the onsite system to assist guests with inquiries.

Skills

Customer service

Communication

Teamwork

Diplomacy

Tech-savvy

Tools

Touchscreen tablets

Job description

LaplandUK, based near Ascot, is seeking friendly Guest Relations staff for the 2026 season. You will greet guests, answer questions, and resolve in-the-moment issues with a touch of Lapland magic.

You’ll work at key locations across the experience, using our onsite system and touchscreen devices. A positive attitude, excellent communication, and teamwork are essential.

Minimum commitment of 3 shifts per week and authorisation to work in the United Kingdom are required.