(RETURNERS) Frozen Pond Assistant - Manchester 2026

Laplanduk; Macclesfield; On-site; GBP 14,490 - 20,638; Part time

Benefits offered by this job

Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK retail shops

Holiday pay at contract end

Job summary

Laplanduk in Macclesfield is seeking team members for our Ice Rink. You will ensure safety and enjoyment for guests, maintaining the ice and delivering exceptional service.

The ideal candidate will have a warm demeanor, experience in guest-facing roles, and the ability to manage multiple tasks. Competitive pay at £12.75 per hour and benefits including training and discounts in our retail shops offered.

Qualifications

• Experience working in luxury hospitality or premium settings.
• Strong communication skills for handling VIP guests.
• Ability to deliver high-quality customer service.

Responsibilities

• Manage the safety and condition of the ice rink.
• Resolve guest issues promptly with a touch of magic.
• Handle skate issue and collection office effectively.

Skills

Confident, outgoing and proactive approach

Genuine warmth and emotional intelligence

Experience in guest-facing roles

Calm and present under pressure

Ability to create ease and delight for others

Job description

Date

Wednesday, June 17, 2026

Description & Requirements

PLEASE ONLY APPY TO THIS ROLE IF YOU WORKED IN THIS ROLE FOR 2025; returners arerequired to attend an assessment centre.

COMPANY OVERVIEW

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set‑designers, West‑End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.

ROLE OVERVIEW

Ice Skating is a must‑do when visiting Lapland and our Ice Rink team make sure that ‘Father Christmas’ Frozen Pond’ is an enjoyable and safe experience for all guests, regardless of their age or ability!

Key Responsibilities:

• Safety management of the ice rink, ensuring guests are using the facility in a safe and appropriate manner.
• Pro‑actively manage the condition of the ice rink, ensuring that the ice surface is maintained to standard through the operational day.
• Manage the issue and collection office skates, safeguarding guests’ personal belongings and storing them appropriately.
• Deliver a world‑class service to guests, ensuring that any issues are resolved in‑the‑moment, with a touch of Lapland magic!

VIP & PR GUESTS

• Support the communication and requests of all VIP and PR guests as determined by the Golden Experience manager

You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.

• A confident, outgoing and proactive approach
• Genuine warmth and emotional intelligence
• Experience working in guest‑facing roles, ideally in premium or high‑profile settings
• The ability to remain calm and present under pressure
• A natural ability to create ease and delight for others

Pay Rate: £12.75 per hour

Where is LaplandUK?

Lapland Manchester is based at Capesthorne Hall, Congleton Road, Macclesfield, SK11 9JY

Key Dates:

• PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026.
• LIVE EVENT: In 2026, Lapland London (Ascot) will open on Saturday 7th November through to 24th December.
• Free hot meal per day
• Free coffee, tea and soft drinks
• 20% discount in LaplandUK retail shops on selected dates
• Holiday pay paid at end of contract

Customer Facing Role Requirements Where the Worker is in costume, will be expected to:

• Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
• Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make‑up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
• No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
• Leave all watches, including smart watches and phones securely in your locker.

Please note we require a minimum commitment of 3 shifts per week.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.

Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.