Front Office Host - Create Memorable Guest Experiences

Splendid Hospitality Group; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

EAP

Hotel discounts

Food discounts

Life Assurance

Car scheme

Earned wage access

Pension

Learning & development

Job summary

Splendid Hospitality Group is seeking a Front Office Team Member (Lobby Host) at Hilton London Bankside. You will welcome guests, assist with check-in, answer questions and share local knowledge to create memorable experiences for every guest.

We value hospitality, energy and teamwork. This full-time role offers a warm, fast-paced environment with opportunities to learn and grow within a supportive team.

Qualifications

• Customer service experience preferred.
• Able to work in a fast-paced environment.
• Available to work flexible shifts.

Responsibilities

• Build connections with guests using your approachable personality.
• Handle queries, bookings and guest requests confidently.
• Share local knowledge to help guests make the most of their stay.
• Be part of a great team, always ready to help where needed.

Skills

Guest service

Communication

Teamwork

Flexible

Job description

Splendid Hospitality Group is seeking a Front Office Team Member (Lobby Host) at Hilton London Bankside. You will welcome guests, assist with check-in, answer questions and share local knowledge to create memorable experiences for every guest.

We value hospitality, energy and teamwork. This full-time role offers a warm, fast-paced environment with opportunities to learn and grow within a supportive team.