Receptionist

LGH Hotels Management Ltd; Greater London; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Wellbeing support

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist for Holiday Inn London - Regent’s Park to be the first point of contact for guests. You will welcome guests, manage reservations, and handle inquiries with a calm, professional approach to ensure a memorable stay.

As part of the Front Office team, you will provide information about the hotel and local area, support guests throughout their stay, and work closely with colleagues to deliver a seamless guest experience.

Qualifications

• Experience in guest-facing hospitality; focus on creating positive guest experiences.
• Strong communication and organisational skills for a smooth front desk operation.
• Ability to stay calm and professional in a fast-paced guest-facing environment.
• Professional and friendly demeanor when dealing with guests and colleagues.
• Good computer skills and familiarity with hotel systems and processes.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out experience.
• Support guests during their stay by responding to queries and requests with care and efficiency.
• Handle incoming phone calls, emails and reservations accurately and confidently.
• Provide clear information about the hotel, its facilities and the local area.
• Use the hotel reservation system accurately, keeping guest information up to date.

Skills

Guest service

Clear communication

Front desk operations

Phone handling

Reservations management

Tools

Hotel reservation system

Job description

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

The Opportunity

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.

You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment.

This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Use the hotel reservation system accurately, maintaining up‑to‑date guest information
• Work closely with colleagues across the hotel to support a seamless guest experience

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This Role Is Ideal For Someone Who

• Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face‑to‑face and in writing
• Stays calm, organised and focused in a busy, guest‑facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences

Hotel

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.

Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.

For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.

The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15‑minute walk, where world‑class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.