Guest Experience Host – Holiday Park Reception

Park Holidays UK Ltd.; Tendring; On-site; GBP 10,000 - 11,000; Part time

Benefits offered by this job

Discounts on holidays

Restaurant discounts on park

Eye care voucher

Employee Assistance Programme

Job summary

Park Holidays UK Ltd. is seeking a receptionist at Dovercourt Holiday Park, Harwich - Essex, for a seasonal, part-time role.

You will meet and greet guests, manage bookings and payments, provide information on park facilities and local services, and support a busy reception with Park Vision administration.

The role requires strong communication, a customer-service mindset, and the ability to work both independently and as part of a team; a Basic DBS check will be conducted.

Qualifications

• Excellent communication and customer service skills.
• Friendly, approachable manner with attention to detail.
• Ability to work independently and as part of a team.
• Reception experience is desirable but not essential.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Skills

Strong communication

Interpersonal skills

Customer service

Organisational skills

Teamwork

Friendly demeanor

Job description

Park Holidays UK Ltd. is seeking a receptionist at Dovercourt Holiday Park, Harwich - Essex, for a seasonal, part-time role.

You will meet and greet guests, manage bookings and payments, provide information on park facilities and local services, and support a busy reception with Park Vision administration.

The role requires strong communication, a customer-service mindset, and the ability to work both independently and as part of a team; a Basic DBS check will be conducted.