Guest Experience Host - Ground Floor, Stirling

Premier-Inn; Milton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card - up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema

Job summary

Premier Inn Stirling South is hiring a Ground Floor Team Member. You will welcome guests, assist with check-ins, and help serve breakfast or dinner while ensuring a smooth stay. Roles include working in reception, restaurant, and bar areas, with shifts that cover evenings and weekends.

No hotel experience is required; if you are friendly, enjoy helping people, and stay calm when busy, we’ll teach you the rest. Join a supportive team and grow within the company.

Qualifications

• No hotel experience required.
• Friendly and enjoys helping people.
• Able to stay calm during busy periods.

Responsibilities

• Greet guests and help them check in.
• Serve breakfast or dinner, including bar service and alcohol handling.
• Answer questions and resolve guest issues.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates during busy periods to keep the hotel running smoothly.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Calm under pressure

Job description

Premier Inn Stirling South is hiring a Ground Floor Team Member. You will welcome guests, assist with check-ins, and help serve breakfast or dinner while ensuring a smooth stay. Roles include working in reception, restaurant, and bar areas, with shifts that cover evenings and weekends.

No hotel experience is required; if you are friendly, enjoy helping people, and stay calm when busy, we’ll teach you the rest. Join a supportive team and grow within the company.