Guest Experience Host - Front Desk & Reservations Pro

The Lamb Inn, Burford; West Oxfordshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25% discount on food and drink

Weekly tips

Discounted hotel stays

My Fuller’s benefits

Healthcare cash plan

Induction and training

Wagestream early pay option

Job summary

Cotswold Inns & Hotels is seeking a Receptionist at The Lamb Inn in Burford. You will greet guests, manage check-ins/check-outs, and handle enquiries with a friendly, professional approach. You will use IT systems to manage reservations and guest details, ensuring a smooth, memorable stay.

We offer career growth, a supportive team, and benefits including dining discounts, tips, and perks through Fuller’s platforms. Join a friendly brand that values hospitality and community ties.

Qualifications

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.

Skills

Interpersonal skills

Guest service

Check-in / check-out

IT systems literacy

Job description

Cotswold Inns & Hotels is seeking a Receptionist at The Lamb Inn in Burford. You will greet guests, manage check-ins/check-outs, and handle enquiries with a friendly, professional approach. You will use IT systems to manage reservations and guest details, ensuring a smooth, memorable stay.

We offer career growth, a supportive team, and benefits including dining discounts, tips, and perks through Fuller’s platforms. Join a friendly brand that values hospitality and community ties.