Hotel Receptionist — Guest Experience & Check-Ins

Fuller's; Burford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Food & drink discount

Tips paid weekly

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Induction and training

Wagestream access

Job summary

The Lamb Inn, part of Fuller’s, is seeking a receptionist to welcome guests, manage check-ins and respond to enquiries with a friendly, professional manner. You will use hotel IT systems to update reservations and guest information, delivering attentive service that supports our local hospitality ethos.

Join a team that values individuality, community engagement, and ongoing training while enjoying career progression across our pubs and hotels.

Qualifications

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Skills

Guest service

Check-in efficiency

IT systems

Interpersonal skills

Reservations handling

Tools

Reservation systems

Job description

The Lamb Inn, part of Fuller’s, is seeking a receptionist to welcome guests, manage check-ins and respond to enquiries with a friendly, professional manner. You will use hotel IT systems to update reservations and guest information, delivering attentive service that supports our local hospitality ethos.

Join a team that values individuality, community engagement, and ongoing training while enjoying career progression across our pubs and hotels.