Night Front Desk & Guest Services Concierge

Heeton Hospitality UK; Leeds; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

On-site parking

Retention bonus on 3 & 6 months

Life Assurance

Income Protection

Employee Assistance schemes

Medicash Health Plan

Cycle to Work

Employee discount on hotel rates

Referral scheme

Job summary

Heeton Hospitality UK is seeking a Guest Services Assistant for our Leeds hotel. You will welcome guests, assist with check-in, and provide local insights to ensure a friction-free stay.

The role involves serving at the bar and restaurant, handling bookings, and offering excellent customer service. Fluent English, hospitality experience, and the ability to work as part of a team are essential.

Qualifications

• Excellent customer service skills.
• Fluent English is required.
• Hospitality experience preferred.

Responsibilities

• Greet guests and manage check-in according to Hampton brand standards.
• Serve food and drinks in the bar and restaurant.
• Assist with reception, bar, restaurant and kitchen as needed.
• Handle guest bookings and upsell opportunities.
• Process cash and card transactions in line with procedures.

Skills

Customer service

English fluency

Hospitality experience

Job description

Heeton Hospitality UK is seeking a Guest Services Assistant for our Leeds hotel. You will welcome guests, assist with check-in, and provide local insights to ensure a friction-free stay.

The role involves serving at the bar and restaurant, handling bookings, and offering excellent customer service. Fluent English, hospitality experience, and the ability to work as part of a team are essential.