Guest Experience Host — Flexible Hours (Hotel Reception)

IBIS; Greater London; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Discounted Accor rates

Free Breaks Voucher

Complimentary meals on duty

28 days holidays incl bank holidays

Cycle to work

Pension

Job summary

IBIS London Heathrow Airport is seeking a front desk professional to provide efficient guest registration, check-in, and check-out services, ensuring accurate guest accounts and prompt, courteous service.

You will maintain clear communication with hotel departments, handle calls, and follow security procedures to protect guest confidentiality. Fluency in English is required and you will contribute to a high-energy team at a 356-room hotel near Heathrow.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Ensure secure handling of room keys, guest data, and credit card transactions.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Job description

IBIS London Heathrow Airport is seeking a front desk professional to provide efficient guest registration, check-in, and check-out services, ensuring accurate guest accounts and prompt, courteous service.

You will maintain clear communication with hotel departments, handle calls, and follow security procedures to protect guest confidentiality. Fluency in English is required and you will contribute to a high-energy team at a 356-room hotel near Heathrow.