Guest Experience Host - Casual Receptionist (Part-Time)

DoubleTree by Hilton Glasgow Central; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Discounts on food, drink and stays

Friends & family rates

Employee Assistance Program

Leisure Club access

Annual Social Events

Free Parking

Staff Meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Glasgow Central is seeking a Casual Receptionist to join our front desk team. You will greet guests, check-in/check-out, answer queries and assist with reservations in a fast-paced hospitality environment.

The role offers a friendly, customer-focused team, opportunities to upsell services, and staff benefits including discounts, meals on duty, uniform provided and parking. Previous IT proficiency and teamwork are essential.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service—someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to work under pressure.

Responsibilities

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

Skills

Customer service

Team player

IT proficiency

Work under pressure

Willingness to learn

Job description

DoubleTree by Hilton Glasgow Central is seeking a Casual Receptionist to join our front desk team. You will greet guests, check-in/check-out, answer queries and assist with reservations in a fast-paced hospitality environment.

The role offers a friendly, customer-focused team, opportunities to upsell services, and staff benefits including discounts, meals on duty, uniform provided and parking. Previous IT proficiency and teamwork are essential.