Guest Experience Host — Casino Front of House

Bally's; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading casino-entertainment company in Newcastle upon Tyne is seeking a Guest Services Host to create a welcoming atmosphere for guests. The role involves greeting guests, providing information about the casino, and managing queries professionally. Ideal candidates will have prior customer service experience and excellent communication skills. This position requires flexibility for unsociable hours.

Qualifications

• Previous customer service experience in a front-facing role.
• Strong understanding of customer care principles.
• Basic understanding of casino operations is desirable.

Responsibilities

• Greet and welcome guests with a positive attitude.
• Provide accurate information about casino offerings.
• Handle guest queries professionally.

Skills

Customer service experience

Excellent communication skills

Understanding of customer care principles

Confidence in using Microsoft Office

Tools

CRM systems

Internal databases

Job description

A leading casino-entertainment company in Newcastle upon Tyne is seeking a Guest Services Host to create a welcoming atmosphere for guests. The role involves greeting guests, providing information about the casino, and managing queries professionally. Ideal candidates will have prior customer service experience and excellent communication skills. This position requires flexibility for unsociable hours.