Visitor Experience Host (18 hour FTC)

TheArtGorgeous Ltd.; Greater London; Hybrid; GBP 17,000 - 19,000; Part time

Job summary

The Royal Academy is seeking enthusiastic Visitor Management & Welcome Hosts to be the first and last impression for visitors. You will greet guests, assist with information, ticket/card scanning, and help manage cloakrooms and access routes.

This part-time fixed-term role is 18 hours per week for 6 months, with a two-week rotation schedule. You will deliver a warm, proactive service to a diverse audience and support the RA’s welcoming story.

Qualifications

• Customer-focused with excellent communication and a warm, proactive manner.
• Ability to engage with a high volume of visitors and provide clear information.
• Adaptable, friendly, and helpful in a dynamic arts environment.

Responsibilities

• Greet visitors and provide information throughout their visit.
• Assist with ticket scanning, directions, and cloakroom guidance.
• Support front-of-house operations and restaurant areas as needed.

Skills

Customer service

Communication skills

Hospitality mindset

Job description

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Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week for 6 months.

About the Role

Our Visitor Management & Welcome Hosts are the first and last impression of the Royal Academy and as such are seen as the embodiement of our values. The Front of House teams provide assistance and information at each step of our visitor’s journey, anticipating their every need.

The team ensure the on-site visit is safe, welcoming, authentic and engaging – from meeting and greeting, ticket/card scanning, and the use of thoroughfares and cloakrooms to the experiences in our restaurants and cafes.

About You

To be considered for this role, you will be a dynamic, customer service focussed individual who believes in putting the needs of a varied audience at the heart of what you do.

You will have excellent customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, offer proactive assistance and clear information to all those visiting or working at the Academy.

You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA`s story.

This role will work on a 2 week fixed rotation – Working pattern is below:

Week 1 – Saturday, Sunday

Week 2 – Thursday, Friday

The Company

The RA dates way back to 1768 when a group of artists and architects persuaded King George lll to help them to ‘establish a society for promoting the Artof Design’. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true.

Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.

The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.

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