Guest Experience Host

Lincoln Plaza Hotel London; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Cycle to work scheme

Employee assistance programme

Wagestream financial wellbeing

Complimentary overnight stay

Birthday holiday

Refer a Friend up to £750

Discounted hotel rooms

28 days holiday

Meals on duty

Job summary

Lincoln Plaza London, part of the Curio Collection by Hilton, is seeking a Receptionist to join the Front Office Team. You will support daily operations and help deliver the highest standards of guest service and satisfaction.

Key duties include greeting guests, managing check-in and check-out, answering enquiries, keeping the reception area pristine, and collaborating with other departments to meet guest requests.

Responsibilities

• Welcoming guests and ensuring a smooth check-in and check-out process.
• Handling guest enquiries and providing information about the hotel’s services and facilities.
• Maintaining the cleanliness and presentation of the reception area.
• Collaborating with other departments to ensure guest requests are fulfilled promptly.

Job description

We are currently seeking a Receptionist to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton.

As a key member of the Front Office Team, you will support the daily operations and ensure the highest standards of guest service and satisfaction.

The Duties Of Our Receptionist Include:

• Welcoming guests and ensuring a smooth check-in and check-out process.
• Handling guest enquiries and providing information about the hotel’s services and facilities.
• Maintaining the cleanliness and presentation of the reception area.
• Collaborating with other departments to ensure guest requests are fulfilled promptly.

As our Receptionist, here are some of the great benefits you will receive:

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• Wagestream financial wellbeing.
• Complimentary overnight stay at one of the hotels to celebrate your work anniversary.
• An extra day's holiday on your birthday.
• Recommend a Friend: up to £750 when you recommend a friend.
• Discounted hotel rooms through Hilton Hotels.
• 28 days holiday per year, including public and bank holidays.
• Meals while on duty.