Guest Experience Host

Merlin Entertainments Group; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join SEA LIFE Great Yarmouth as a customer service representative this season! You will welcome guests, provide exceptional service, and share your passion for marine life. With a flexible schedule, this role promises fun, educational interactions, and the chance to make every visitor's day special.

Benefits

Monthly Bonus Scheme based on guest satisfaction

25% discount in retail shops and restaurants

40% off LEGO online

Merlin Magic Pass for free tickets to attractions

Employee pricing up to 55% off cinema tickets

Qualifications

• Friendly, hardworking, and energetic disposition.
• Excellent listening and communication skills.
• Experience in customer-facing roles.

Responsibilities

• Welcome guests and answer their questions.
• Work in admissions or retail to assist customers.
• Provide outstanding customer service.

Skills

Communication

Customer Service

Motivational Skills

Upselling

Job description

What you'll bring to the team

Dive Into a Job That’s Full of FUN in Great Yarmouth!

Are you ready to make a splash this season? At SEA LIFE Great Yarmouth, you’ll work in a world where sharks glide by, sea turtles paddle past, and every day brings something new and exciting!

Your Role:

As the first friendly face our explorers meet, you’ll:

• Offer a warm welcome and answer curious questions.
• Work in admissions or retail, helping guests get their day started swimmingly.
• Provide excellent customer service, ensuring every visitor has a fun, educational, and unforgettable experience.
• Share your passion for the weird, wonderful, and totally gross creatures of the ocean.

Whether you’re helping someone choose the perfect souvenir or sharing fun facts about our animals, you’ll be at the heart of the action.

This is a seasonal contract offering a minimum of 5 hours per week. Flexibility is key, as shifts will include weekends and bank holidays.

Qualifications & Experience

• Friendly, hardworking, and full of energy – with a big "can-do" attitude.
• A natural communicator with excellent listening and motivational skills.
• Experienced in customer-facing roles and confident in upselling and promoting products.
• Dynamic, fun, and ready to dive in to make every guest’s day extra special!

Benefits

• Monthly Bonus Scheme based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.31/Hr.