Guest Excellence Host ( Call Centre)

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading entertainment company as a Guest Excellence Host at Alton Towers Resort. In this entry-level role, be the first point of contact for guests, delivering outstanding service and ensuring memorable experiences. This position requires enthusiastic team players with excellent communication skills who can solve problems efficiently. Enjoy additional benefits such as free tickets and discounts.

Benefits

20 free tickets for Merlin Attractions

40% discount off LEGO

25% discount in retail shops and restaurants

Access to discounts with over 1000 retailers

Ongoing training and development opportunities

Qualifications

• Enthusiastic about customer service and creating memorable experiences.
• Strong verbal communication skills with a friendly tone.
• Ability to document guest interactions accurately.

Responsibilities

• Provide friendly and efficient support to guests via phone.
• Handle guest inquiries and concerns, offering solutions.
• Educate guests about park offerings and maintain accurate records.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Team Player

Job description

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Who We Are

At Alton Towers Resort, we’re dedicated to creating unforgettable experiences filled with laughter, excitement, and joy! Our mission is to delight families, thrill adventurers, and ensure every guest leaves with lasting memories. As part of our team, you'll play a crucial role in delivering exceptional service and making every visit magical. Here, new colleagues quickly become friends, and we celebrate our achievements together!

About The Role

We are currently seeking enthusiasticGuest Excellence Hosts – Call Centre Advisorsto join our team. In this role, you will be the first point of contact for guests, providing outstanding service over the phone. Your role will be vital in ensuring guests have a seamless experience from the moment they inquire about their visit to the time they arrive at the park.

Key Responsibilities

• Customer Service Excellence:Provide friendly, knowledgeable, and efficient support to guests via phone, answering queries related to bookings, attractions, events, and resort services.
• Problem Solving:Handle guest inquiries and concerns, offering solutions and ensuring their needs are met promptly and professionally.
• Resort Knowledge:Educate our guests about park offerings, ticket options, and events to enhance their visit experience.
• Record Keeping:Maintain accurate records of guest interactions and feedback, ensuring all inquiries are logged for future reference.
• Team Collaboration:Work closely with other team members to ensure a cohesive approach to guest service and communication.
• Continuous Improvement:Share guest feedback and insights with the team to help improve overall guest satisfaction.
  
  

Qualifications & Experience

W hat We’re Looking For

• Passionate About Customer Service:You should have a genuine enthusiasm for helping guests and a desire to create memorable experiences.
• Excellent Communication Skills:Strong verbal communication skills are essential, along with a friendly and approachable tone.
• Attention to Detail:Ability to accurately document guest interactions and follow up on inquiries.
• Problem-Solving Skills:You should be able to think on your feet and handle guest issues effectively.
• Team Player:Collaborate with colleagues to provide consistent service and share best practices.
• Flexible Availability:Must be available to work weekends, holidays, and peak times to meet guest needs.
  
  

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more…
  
  

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Merlin Entertainments by 2x

Get notified about new Host jobs in Greater Stoke-on-Trent Area.

Cheadle, England, United Kingdom 2 days ago

Keele, England, United Kingdom 2 weeks ago

Stoke-On-Trent, England, United Kingdom 4 days ago

Registered Veterinary Nurse - Small Animal

Stoke-On-Trent, England, United Kingdom 3 weeks ago

Stoke-On-Trent, England, United Kingdom 1 week ago

Receptionist - Ormiston Sir Stanley Matthews Academy

Stoke-On-Trent, England, United Kingdom 2 days ago

Stoke-On-Trent, England, United Kingdom 1 week ago

Stoke-On-Trent, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.