Guest Experience & Hospitality Assistant

Equipment Sales & Service Limited.; Nottingham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive salary with bonus and full

23 days annual leave + bank holidays

Healthcare & wellbeing

Mental health support

Family benefits

Discounts on shopping and travel

Pension scheme

Meals on duty

Job summary

The Venues Collection Compass Group UK&I is seeking a friendly Hospitality Assistant to join our team at Eastwood Hall. You’ll play a key role in delivering exceptional guest experiences, from front-of-house service to event setup and collaborative teamwork across departments.

You’ll welcome guests, provide food and beverage service, and help prepare simple items while maintaining high standards and a positive attitude even during busy periods.

Qualifications

• Experience in hospitality is helpful but not required; a willingness to learn is essential.
• Able to greet guests warmly and communicate clearly with colleagues.

Responsibilities

• Welcoming guests with a friendly smile and making them feel at home.
• Providing food and beverage service, taking orders, and ensuring timely delivery.
• Explain menus and make recommendations where appropriate.
• Set up tables, restaurants, meeting rooms and event spaces for service.
• Ensure food and drinks look professional and meet high standards.
• Prepare simple food items and beverages when needed (coffee, salads).
• Handle payments accurately and ensure a smooth guest experience from start to finish.
• Keep service and prep areas clean, tidy, and ready for action.
• Support stock checks and notify team when supplies run low.
• Collaborate with kitchen, Conference & Events and wider Food & Beverage teams to deliver excellent service.
• Assist colleagues during busy periods and contribute wherever needed.
• Follow food safety, allergen management, health and safety and hygiene procedures.

Skills

People skills

Team player

Attention to detail

Organised

Positive attitude

Guest communication

Job description

The Venues Collection Compass Group UK&I is seeking a friendly Hospitality Assistant to join our team at Eastwood Hall. You’ll play a key role in delivering exceptional guest experiences, from front-of-house service to event setup and collaborative teamwork across departments.

You’ll welcome guests, provide food and beverage service, and help prepare simple items while maintaining high standards and a positive attitude even during busy periods.