Guest Experience Front Desk Specialist

Coppa Club; Reading; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Stream Access

50% Off Food & Soft Drinks

Free meals when on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeship Programmes

Enrichment Days & Team Events

Job summary

Coppa Club Hotel in Reading is seeking a warm Front Desk Receptionist to greet guests, manage check-ins and reservations, and set the tone for a memorable stay. You’ll be the first contact, handling inquiries, processing payments, and sharing local tips.

This role rewards hospitality, organisation, and a proactive approach in a fast-paced hotel environment. Join a team that values inclusivity and offers staff benefits and development opportunities.

Qualifications

• Customer-focused with a passion for service excellence.
• Clear, confident communication both face-to-face and over the phone.
• Organised, able to multitask and manage time efficiently.
• Calm and resourceful in a fast-paced hotel environment.

Responsibilities

• Welcome guests and manage check-ins/check-outs smoothly.
• Handle reservations, cancellations, and special requests accurately.
• Provide information about hotel amenities and local attractions.
• Answer calls, respond to emails, and process payments professionally.
• Address guest concerns promptly and ensure satisfaction.
• Follow safety procedures to maintain a secure environment.

Skills

Customer focus

Communication

Organisation

Adaptability

Job description

Coppa Club Hotel in Reading is seeking a warm Front Desk Receptionist to greet guests, manage check-ins and reservations, and set the tone for a memorable stay. You’ll be the first contact, handling inquiries, processing payments, and sharing local tips.

This role rewards hospitality, organisation, and a proactive approach in a fast-paced hotel environment. Join a team that values inclusivity and offers staff benefits and development opportunities.