Receptionist

Coppa Club; Reading; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Stream Access

50% Off Food & Soft Drinks

Free meals when on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeship Programmes

Enrichment Days & Team Events

Job summary

Coppa Club Hotel in Reading is seeking a warm Front Desk Receptionist to greet guests, manage check-ins and reservations, and set the tone for a memorable stay. You’ll be the first contact, handling inquiries, processing payments, and sharing local tips.

This role rewards hospitality, organisation, and a proactive approach in a fast-paced hotel environment. Join a team that values inclusivity and offers staff benefits and development opportunities.

Qualifications

• Customer-focused with a passion for service excellence.
• Clear, confident communication both face-to-face and over the phone.
• Organised, able to multitask and manage time efficiently.
• Calm and resourceful in a fast-paced hotel environment.

Responsibilities

• Welcome guests and manage check-ins/check-outs smoothly.
• Handle reservations, cancellations, and special requests accurately.
• Provide information about hotel amenities and local attractions.
• Answer calls, respond to emails, and process payments professionally.
• Address guest concerns promptly and ensure satisfaction.
• Follow safety procedures to maintain a secure environment.

Skills

Customer focus

Communication

Organisation

Adaptability

Job description

Front Desk Receptionist – Coppa Club Hotel

Are you ready to be the smiling face that sets the tone for unforgettable stays? Coppa Club is looking for a welcoming and detail-oriented Front Desk Receptionist to greet guests, manage reservations, and ensure every interaction is smooth, friendly, and memorable.

Why Coppa Club?

We’re more than a hotel—we’re a clubhouse for locals, and that includes our team. Here’s what you’ll enjoy:

• Stream Access – Track, manage, and access your earnings instantly.
• 50% Off Food & Soft Drinks – Across all our brands.
• Free meals when on shift – a selected menu for you to choose from when on your break
• Long Service Rewards – such as extra holidays and access to private healthcare.
• Hotel Discounts – Reduced rates at our award-winning properties.
• Event Space Savings – 50% off private hire bookings.
• Wellbeing Support – Mental health, legal guidance, and financial advice.
• Retail Discounts – Enjoy savings from top brands.
• Apprenticeship Programmes – Tailored to your career goals.
• Enrichment Days & Team Events – Because fun matters too.

What You Bring

We’re looking for someone who’s warm, organised, and thrives on guest satisfaction:

• Customer focus: Passionate about delivering exceptional service.
• Communication: Clear, confident, and professional—face-to-face and over the phone.
• Organisation: Skilled at multitasking and managing time efficiently.
• Adaptability: Calm and resourceful in a fast-paced environment.

What You’ll Do

As Front Desk Receptionist, you’ll be the heartbeat of our guest experience:

• Welcome guests: Greet arrivals with warmth, manage check-ins and check-outs smoothly.
• Manage reservations: Handle bookings, cancellations, and special requests with accuracy.
• Be the go-to: Provide information about hotel amenities, services, and local attractions.
• Handle admin: Answer calls, respond to emails, and process payments professionally.
• Solve problems: Address guest concerns promptly and ensure satisfaction.
• Ensure safety: Follow procedures to maintain a secure environment for guests and staff.

At Coppa Club, we’re proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.