Guest Experience Front Desk Specialist

LGH Hotels Management Ltd; Glasgow; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing support

Free meals on duty

Eye care

Legal & money advice

Counseling sessions

Cycle to work

Job summary

LGH Hotels Management Ltd presents an opportunity at the Glasgow Argyle Hotel, Signature Collection by Best Western for a welcoming Front Office Team Member. You’ll be the first contact for guests, shaping their arrival experience with calm, attentive service and professional communication.

Join a supportive team focused on hospitality excellence and guest satisfaction. The role centers on front desk duties, guest inquiries, reservations and collaborative problem-solving across departments to

Qualifications

• Warmly welcomes guests and supports a smooth check‑in/check‑out process.
• Responds to guest questions and requests with clarity and courtesy.
• Helps manage reservations and guest information accurately.
• Works with hotel teams to ensure a seamless guest journey.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey

Skills

Customer service

Guest care

Job description

LGH Hotels Management Ltd presents an opportunity at the Glasgow Argyle Hotel, Signature Collection by Best Western for a welcoming Front Office Team Member. You’ll be the first contact for guests, shaping their arrival experience with calm, attentive service and professional communication.

Join a supportive team focused on hospitality excellence and guest satisfaction. The role centers on front desk duties, guest inquiries, reservations and collaborative problem-solving across departments to