Guest Experience Front Desk Lead

Valor Hospitality Careers - UK; Manchester; Presencial; GBP 28 000 - 34 000; Tempo integral

Resumo da oferta

DoubleTree by Hilton Manchester - Piccadilly is seeking an energetic Assistant Reception Manager to lead and inspire the front desk team, ensuring warm welcomes and impeccable service from check-in to check-out. You will drive efficiency, guest satisfaction and adherence to hotel standards in a busy environment.

The role requires supervisory hospitality experience, strong communication, and proficiency with hotel software.

Qualificações

• Experience supervising front desk teams in hospitality.
• Proven leadership with ability to motivate staff.
• Excellent guest service and communication skills.
• Familiarity with hotel management software (Opera PMS).

Responsabilidades

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints and special requests with professionalism.
• Oversee daily front desk operations for efficiency and smooth procedures.
• Manage room reservations, cancellations and modifications accurately.
• Handle billing, invoicing and cash management in line with policies.
• Coordinate with other departments to meet guest needs promptly.
• Uphold front desk policies and health and safety standards.

Conhecimentos

Team Leadership

Guest Relations

Communication Skills

Front Desk Operations

Opera PMS

Ferramentas

Opera PMS

Descrição da oferta de emprego

DoubleTree by Hilton Manchester - Piccadilly is seeking an energetic Assistant Reception Manager to lead and inspire the front desk team, ensuring warm welcomes and impeccable service from check-in to check-out. You will drive efficiency, guest satisfaction and adherence to hotel standards in a busy environment.

The role requires supervisory hospitality experience, strong communication, and proficiency with hotel software.