Assistant Reception Manager

Valor Hospitality Careers - UK; Manchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

DoubleTree by Hilton Manchester - Piccadilly is seeking an energetic Assistant Reception Manager to lead and inspire the front desk team, ensuring warm welcomes and impeccable service from check-in to check-out. You will drive efficiency, guest satisfaction and adherence to hotel standards in a busy environment.

The role requires supervisory hospitality experience, strong communication, and proficiency with hotel software.

Qualifications

• Experience supervising front desk teams in hospitality.
• Proven leadership with ability to motivate staff.
• Excellent guest service and communication skills.
• Familiarity with hotel management software (Opera PMS).

Responsibilities

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints and special requests with professionalism.
• Oversee daily front desk operations for efficiency and smooth procedures.
• Manage room reservations, cancellations and modifications accurately.
• Handle billing, invoicing and cash management in line with policies.
• Coordinate with other departments to meet guest needs promptly.
• Uphold front desk policies and health and safety standards.

Skills

Team Leadership

Guest Relations

Communication Skills

Front Desk Operations

Opera PMS

Tools

Opera PMS

Job description

DoubleTree by Hilton Manchester - Piccadilly

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.

As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Key Responsibilities:

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Our ideal candidate will have:

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanour.
• Flexibility to work various shifts, including weekends and holidays.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.