Reservations & Revenue Specialist

Valor Hospitality Partners, LLC; Manchester; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

DoubleTree by Hilton Manchester - Piccadilly is seeking a Reservations Agent who will drive bookings by handling enquiries, applying pricing strategies, and maintaining accurate data. The role focuses on delivering exceptional service while supporting revenue goals.

You will work with the Revenue and hotel teams to convert inquiries, monitor market conditions, and uphold brand standards. English required; hospitality or retail background is a plus, with potential foreign language skills valued.

Qualifications

• Administration, switchboard and computer experience required.
• Experience in hospitality or retail.
• Customer service experience essential.
• Good written and spoken English.
• Foreign language ability is a plus.

Responsibilities

• Utilise effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
• Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
• Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
• Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
• Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
• Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
• Consider total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
• Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
• Undertake any reasonable project or request from the General Manager to grow and improve the business.

Skills

Administration

Switchboard

Computer skills

Customer service

English language

Foreign language

Hospitality experience

Retail experience

Tools

CRM software

Job description

DoubleTree by Hilton Manchester - Piccadilly is seeking a Reservations Agent who will drive bookings by handling enquiries, applying pricing strategies, and maintaining accurate data. The role focuses on delivering exceptional service while supporting revenue goals.

You will work with the Revenue and hotel teams to convert inquiries, monitor market conditions, and uphold brand standards. English required; hospitality or retail background is a plus, with potential foreign language skills valued.