Receptionist

Cairn Group; Brandling Village; On-site; GBP 18,000 - 22,000; Full time

Job summary

Cairn Group is seeking a friendly Receptionist to be the first point of contact for guests in our UK properties. You will greet visitors, handle reservations, answer calls, and support smooth front desk operations from check-in to check-out.

We value a welcoming energy, proactive problem solving, and a professional appearance to help guests feel at home during their stay.

Qualifications

• Front desk experience or hospitality training preferred.
• Excellent communication and friendly, professional demeanour.
• Ability to handle queries, bookings, and payments accurately.

Responsibilities

• Greet guests with a warm, welcoming manner and assist with check-in/check-out processes.
• Answer phone calls, take reservations, and manage guest enquiries.
• Process invoices and complete end-of-day banking to ensure smooth front desk operations.

Skills

Hospitality mindset

Customer service

Communication

Job description

As a Receptionist at Cairn Group, you'll be the first smiling face our guests see-and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you'll keep things running smoothly at the front desk. You'll handle guest queries with care, offer helpful local insights, and anticipate needs-ensuring a friction-free experience from check-in to check-out. Whether working solo or as part of a supportive front office team, you'll bring a welcoming energy that helps our guests feel truly at home.

• A Hospitality Hero - With a bubbly personality, you're the first impression and lasting memory of a guest's stay.
• A Service Superstar - You listen, respond, and go above and beyond to help guests feel comfortable and valued.
• A Team Player - You work closely with colleagues to keep shifts smooth and communication clear.
• Cool Under Pressure - You stay composed and capable when things get busy.
• A Polished Professional - You take pride in your personal presentation and professional approach.
• Proactive & Organised - You manage your time well and complete front desk tasks with focus and accuracy.
• Flexible & Reliable - You're able to work shifts across 5 days from 7, including weekends, to meet business needs.

About You:

You will thrive at Cairn Group because you are:

• A Hospitality Hero - With a warm and welcoming personality, you create memorable experiences, showing
• A Service Superstar - Your creativity and 'can-do' attitude and anticipation of guests' needs, ensures every experience is best-in-class,
• Cool Under Pressure - Even during the busiest shifts, you stay calm, collected, and in control, delivering service with
• Polished Professional - You present yourself with confidence and professionalism,
• Proactive & Organised - You adapt to challenges with flexibility and efficiency, always striving for continuous improvement,
• A Team Player - You display
  integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of., Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.