Guest Experience & Front Desk Coordinator

Pets at Home Limited; Cheadle; On-site; GBP 18,000 - 24,000; Part time

Job summary

Pets at Home Limited is seeking an experienced receptionist to join our Handforth Support Office. You will welcome visitors, manage sign-ins and calls, coordinate meetings and events, and provide vital admin support across the business.

The role is the hub of a busy office, supporting workplace operations and onboarding new starters. You should be highly organised with a people-focused approach, enjoy variety, and thrive in a fast-paced environment as part of our team.

Qualifications

• Experience in busy reception/front-of-house or office administration.
• Excellent customer service and professional demeanor.
• Strong organisational skills and ability to prioritise tasks.
• Ability to communicate confidently with stakeholders at all levels.
• Proficient in Microsoft Office and office software.
• Willingness to support colleagues across the business.

Responsibilities

• Providing a warm, professional welcome to all visitors and guests.
• Managing reception, visitor sign-ins and site access processes.
• Handling incoming calls, emails and enquiries, ensuring they reach the right people quickly.
• Coordinating mail, deliveries and workplace services across the office.
• Managing meeting rooms, conference facilities and office bookings.
• Supporting the organisation of meetings, events and on-site activities.
• Assisting with new starter onboarding and workplace set-up.
• Maintaining accurate records, reports and business documentation.
• Supporting compliance activities, including contractor documentation and PAT testing coordination.
• Providing administrative support to the Planned Preventative Maintenance (PPM) & Compliance Team.
• Taking ownership of a range of day-to-day administrative tasks that help our Support Office run efficiently.
• Experience in a busy reception, front-of-house or office administration role is preferred.

Skills

Customer service

Organisational skills

Stakeholder communication

Written and verbal communication

Attention to detail

Problem solving

Microsoft Office

Calm & adaptable

Collaborative mindset

Tools

Microsoft Office

Job description

Pets at Home Limited is seeking an experienced receptionist to join our Handforth Support Office. You will welcome visitors, manage sign-ins and calls, coordinate meetings and events, and provide vital admin support across the business.

The role is the hub of a busy office, supporting workplace operations and onboarding new starters. You should be highly organised with a people-focused approach, enjoy variety, and thrive in a fast-paced environment as part of our team.