Front Desk & Office Hub — 12m Contract (24h/wk)

Pets at Home; Manchester; Hybrid; GBP 14,000 - 19,000; Part time

Job summary

Pets at Home is seeking an experienced Receptionist for our Handforth Support Office. You will greet visitors, manage sign-ins, handle calls and emails, and coordinate meetings and events to keep the office running smoothly.

You will support onboarding, maintain records, and assist with compliance and maintenance tasks in a busy, people-focused environment. This role is a 12-month fixed-term contract, 24 hours per week across three days, based in Handforth.

Qualifications

• Previous experience in a receptionist or front-facing administrative role.
• Excellent customer service skills and a friendly, approachable manner.
• Strong organisational skills with the ability to prioritise competing tasks.
• Confidence communicating with stakeholders at all levels.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• A proactive approach to problem-solving and finding solutions.
• Good working knowledge of Microsoft Office.

Responsibilities

• Provide a warm, professional welcome to all visitors and guests.
• Manage reception, visitor sign-ins and site access processes.
• Handle incoming calls, emails and enquiries, ensuring they reach the right people quickly.
• Coordinate mail, deliveries and workplace services across the office.
• Manage meeting rooms, conference facilities and office bookings.
• Support the organisation of meetings, events and on-site activities.
• Assist with new starter onboarding and workplace set-up.
• Maintain accurate records, reports and business documentation.
• Support compliance activities, including contractor documentation and PAT testing coordination.
• Provide administrative support to the Planned Preventative Maintenance (PPM) & Compliance Team.
• Take ownership of a range of day-to-day administrative tasks that help our Support Office run efficiently.

Skills

Reception experience

Customer service

Organisation

Communication

Attention to detail

Problem solving

Adaptability

Team player

Tools

Microsoft Office

Job description

Pets at Home is seeking an experienced Receptionist for our Handforth Support Office. You will greet visitors, manage sign-ins, handle calls and emails, and coordinate meetings and events to keep the office running smoothly.

You will support onboarding, maintain records, and assist with compliance and maintenance tasks in a busy, people-focused environment. This role is a 12-month fixed-term contract, 24 hours per week across three days, based in Handforth.