Guest Experience Front Desk Associate – Training & Perks

Premier Inn; Chippenham; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts on travel

Job summary

Premier Inn is hiring a Ground Floor Team Member in Chippenham. You will welcome guests, help with check-in, and assist during breakfast or dinner shifts. No two shifts are the same, with tasks ranging from answering questions to resolving guest issues.

We offer a fixed term contract with 24 guaranteed hours per week, including evenings and weekends, based at Cepen Park. If you enjoy helping people and staying calm under pressure, this role is a great fit.

Qualifications

• No hotel experience required; friendly and helpful individuals encouraged to apply.
• Able to stay calm when it's busy and take initiative to assist guests.
• Previous customer service experience is beneficial but not required.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Keep reception, restaurant and public areas tidy and welcoming
• Support teammates across the hotel when busy
• Ensure guests feel looked after from arrival to departure

Skills

Customer service

Hospitality

Team player

Job description

Premier Inn is hiring a Ground Floor Team Member in Chippenham. You will welcome guests, help with check-in, and assist during breakfast or dinner shifts. No two shifts are the same, with tasks ranging from answering questions to resolving guest issues.

We offer a fixed term contract with 24 guaranteed hours per week, including evenings and weekends, based at Cepen Park. If you enjoy helping people and staying calm under pressure, this role is a great fit.