Guest Experience Front Desk Ambassador

Malmaison; York and North Yorkshire; On-site; GBP 26,000 - 30,000; Full time

Job summary

Hotel du Vin York is seeking a friendly receptionist to join the team on a full-time basis. You will be the welcoming face of the hotel, handling guest queries with warmth and professionalism.

You will be the first and last person guests see, setting the tone for their visit and ensuring every detail goes above and beyond. A path for internal progression and apprenticeships is available within Malmaison group.

Qualifications

• Friendly, sociable and energetic receptionist.
• Natural hospitality charm and a passion for service.
• First impression ambassador for the hotel.

Responsibilities

• Welcome guests and assist with inquiries to ensure a memorable stay.
• Maintain a high standard of guest service and resolve issues promptly.

Skills

Hospitality

Customer service

Communication

Team player

Job description

Hotel du Vin York is seeking a friendly receptionist to join the team on a full-time basis. You will be the welcoming face of the hotel, handling guest queries with warmth and professionalism.

You will be the first and last person guests see, setting the tone for their visit and ensuring every detail goes above and beyond. A path for internal progression and apprenticeships is available within Malmaison group.