Guest Experience & Food & Beverage Associate

VERA Security, Inc.; Achnasheen; On-site; GBP 30,000 - 34,000; Full time

Job summary

The Torridon in the Scottish Highlands seeks guest service colleagues to welcome guests and deliver attentive food and beverage service across our restaurants, bars, lounges, room service and events. Previous hospitality experience is desirable; full training will be provided.

A food hygiene qualification is helpful but not essential, and you must have the right to work in the UK and be willing to live in a rural location.

Qualifications

• No formal qualifications are essential; full training will be provided.
• Previous experience in hospitality, restaurant, bar or customer service work is desirable.
• A food hygiene qualification is helpful but not essential.
• Candidates must be willing to complete required training, including food safety, allergen awareness, health and safety, licensing and service standards.
• Good spoken English and confident communication skills are important for guest-facing service.
• Candidates must have the right to work in the UK.
• Must be able to live in rural location and ideally have own transport- though not essential.

Responsibilities

• Welcome guests warmly and deliver friendly, attentive food and beverage service across our restaurants, bars, lounges, room service and events.
• Help create incredible memories by anticipating guest needs and making every guest feel special.
• Learn about our menus, drinks, allergens, dietary requirements and daily specials so you can speak with confidence.
• Support smooth service by working closely with colleagues across Food and Beverage, Kitchen, Front of House, Housekeeping and Maintenance.
• Respond professionally to guest questions, feedback and requests, escalating where needed.
• Work positively with colleagues to create a supportive, respectful and inclusive team environment.
• Prepare, set up and clear down service areas so they are clean, organised and ready for guests.
• Use quieter periods productively by restocking, polishing, cleaning and completing service checks.
• Support private dining, events, exclusive-use stays and other operational needs as directed.
• Follow health, safety, hygiene, food safety, allergen and licensing procedures at all times.

Skills

Hospitality experience

Customer service

English proficiency

Job description

The Torridon in the Scottish Highlands seeks guest service colleagues to welcome guests and deliver attentive food and beverage service across our restaurants, bars, lounges, room service and events. Previous hospitality experience is desirable; full training will be provided.

A food hygiene qualification is helpful but not essential, and you must have the right to work in the UK and be willing to live in a rural location.