Guest Experience & Facilities Lead

Securitas UK; Ipswich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Living Wage Foundation recognised

Inclusive Employers Standard

Job summary

First Response Group is seeking a proactive Facilities & Reception Coordinator for our Suffolk Highways team in Ipswich. You will be the first point of contact for visitors and contractors, delivering a professional front-of-house experience while providing essential administrative support to the FM function across multiple depots.

You will coordinate access, bookings and sign-in, support fire safety and compliance, and maintain records with strong attention to detail.

Qualifications

• Previous experience in a reception, facilities, office administration or customer service environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem-solving and service delivery.
• Good working knowledge of Microsoft Office applications, including Outlook, Word and Excel.
• The ability to work independently while building strong working relationships across teams.

Responsibilities

• Providing a professional and welcoming experience for all visitors, contractors and guests.
• Coordinating contractor access and ensuring site compliance requirements are met.
• Managing meeting room bookings and maintaining room utilisation schedules.
• Monitoring reception and visitor booking inboxes.
• Maintaining visitor records and site sign-in documentation across all depots.
• Supporting fire safety procedures and Fire Warden responsibilities during drills and emergencies.
• Carrying out daily meeting room inspections to ensure equipment is operational.
• Managing incoming post, parcels and deliveries.
• Controlling visitor access through intercom and barrier systems.
• Liaising with cleaning teams and other support functions.
• Reporting and escalating security or building maintenance issues.

Skills

Reception experience

Facilities management

Customer service

Communication

Organisational skills

Problem-solving

MS Office (Outlook, Word, Excel)

Tools

Outlook

Word

Excel

Job description

First Response Group is seeking a proactive Facilities & Reception Coordinator for our Suffolk Highways team in Ipswich. You will be the first point of contact for visitors and contractors, delivering a professional front-of-house experience while providing essential administrative support to the FM function across multiple depots.

You will coordinate access, bookings and sign-in, support fire safety and compliance, and maintain records with strong attention to detail.