Front Desk & Facilities Coordinator

WMJobs; Hereford; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

LGPS

Career progression

Annual Leave 31 days pro rata

Flexible working

Employee Assistance Programme

Professional membership fees

Retail, leisure, health benefits

Job summary

Herefordshire Council in Hereford is seeking a friendly Receptionist to join our Facilities Management team based at Plough Lane. You will be the first point of contact for visitors, delivering a professional welcome and directing people to the right services while handling calls and basic admin tasks.

This role blends reception, visitor management, admin support and facilities coordination to help ensure the smooth, safe operation of council buildings.

Qualifications

• Previous experience in a reception or customer-facing environment.
• Excellent communication and interpersonal skills.
• Experience handling customer enquiries and providing helpful advice.
• Strong IT skills with MS Office and electronic records.
• Experience with telephone systems and taking messages.
• Flexible, dependable and positive approach.
• Willingness to undertake First Aid or Fire Warden training.

Responsibilities

• Act as first point of contact for visitors and direct to services.
• Manage visitor access, issue passes and guest Wi‑Fi access.
• Handle telephone enquiries and relay messages.
• Support meeting attendees and assist visitors.
• Maintain records and update electronic visitor systems.
• Receive and distribute documents, parcels and deliveries.
• Assist with promoting and booking council facilities and processing payments.
• Provide flexible support across Facilities Management.

Skills

Customer-facing experience

Communication skills

IT skills

Telephone handling

Teamwork

First aid training

Fire warden training

Tools

Microsoft Office

Job description

Herefordshire Council in Hereford is seeking a friendly Receptionist to join our Facilities Management team based at Plough Lane. You will be the first point of contact for visitors, delivering a professional welcome and directing people to the right services while handling calls and basic admin tasks.

This role blends reception, visitor management, admin support and facilities coordination to help ensure the smooth, safe operation of council buildings.