Guest Experience & Facilities Assistant

DWF; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

DWF is seeking a Workplace and Front of House Assistant to be the first point of contact for internal and external stakeholders in our London office. The role covers greeting guests, managing meeting rooms, mail handling and general office support in a fully office-based environment.

The ideal candidate will be highly organised, personable and capable of delivering excellent customer service in a busy setting, with rota-based hours and a commitment to health and safety.

Qualifications

• Previous Front of House experience in a corporate or office setting.
• Excellent customer service and communication skills.
• Organised and able to work under pressure while maintaining high standards.

Responsibilities

• Provide outstanding customer service to external and internal customers.
• Greet guests, manage meeting rooms, and handle mail.
• Liaise with third-party cleaning and maintenance providers.
• Perform daily floor walks and general facilities upkeep.
• Ensure health and safety compliance and address hazards.
• Respond to general queries with a can-do attitude.

Skills

Front of House experience

Customer service

Organisational skills

Communication skills

Computer literacy

Job description

DWF is seeking a Workplace and Front of House Assistant to be the first point of contact for internal and external stakeholders in our London office. The role covers greeting guests, managing meeting rooms, mail handling and general office support in a fully office-based environment.

The ideal candidate will be highly organised, personable and capable of delivering excellent customer service in a busy setting, with rota-based hours and a commitment to health and safety.