Guest Experience & Facilities Coordinator

Cushman & Wakefield; North East; On-site; GBP 12,000 - 18,000; Full time

Job summary

Cushman & Wakefield is seeking a proactive Workplace Support Assistant at Cobalt Business Park, North Tyneside. The role provides flexible support across FOH, mail room, porterage and meeting room setup to ensure smooth delivery of site services during core business hours.

As a central point of contact, you will welcome clients and visitors, manage reception and registration, and assist with room and event setup, equipment moves, and safety compliance, collaborating with the Workplace Team to

Qualifications

• Proven experience in a customer-facing role with a focus on service excellence.
• Strong communication and interpersonal skills, confident across all levels.
• Highly organised with the ability to multitask and manage a varied workload.
• Detail-oriented with a proactive, solution-focused approach.
• Proficient in Microsoft Office, particularly Excel (intermediate level or above).
• Effective at coordinating tasks and supporting team activities.
• Adaptable and collaborative, with the ability to work independently.
• Skilled in handling challenging situations with professionalism and diplomacy.

Responsibilities

• Deliver a warm, professional welcome to all visitors and clients.
• Manage reception areas and ensure high standards of presentation.
• Oversee visitor registration, access passes, and escort coordination.
• Maintain meeting rooms and shared spaces to brand standards.
• Conduct regular floor walks and log faults via the CAFM system.

Skills

Customer-facing experience

Strong communication

Organisational skills

Multitasking

Proactive problem-solving

MS Office Excel

Team collaboration

Adaptability

Tools

Microsoft Office

Job description

Cushman & Wakefield is seeking a proactive Workplace Support Assistant at Cobalt Business Park, North Tyneside. The role provides flexible support across FOH, mail room, porterage and meeting room setup to ensure smooth delivery of site services during core business hours.

As a central point of contact, you will welcome clients and visitors, manage reception and registration, and assist with room and event setup, equipment moves, and safety compliance, collaborating with the Workplace Team to