Front Desk & Visitor Experience Lead

Cushman & Wakefield; Crays Hill; On-site; GBP 21,000 - 28,000; Full time

Job summary

Cushman & Wakefield is seeking a Front of House Receptionist to deliver a professional, welcoming experience at our Crays Hill site. You will greet visitors, answer enquiries, manage calls and emails, and support meeting room bookings and AV setup.

You will maintain reception areas and assist with mail, deliveries, and general admin tasks. The role emphasizes strong communication, organization, and the ability to work independently within a facilities/hospitality environment.

Qualifications

• Proven experience in a customer-facing role, ideally within facilities or hospitality.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident working independently and taking initiative.
• Proficient in Microsoft Office and other workplace systems.

Responsibilities

• Greet visitors and provide front-desk support to staff and contractors.
• Manage reception duties, including handling enquiries, calls, and emails.
• Coordinate meeting room bookings and AV/setup for meetings and events.
• Maintain cleanliness and presentation of reception and common areas.
• Record visitor/contractor details in line with site procedures.
• Assist with mail handling, deliveries, and general office tasks.
• Support with AV setup and troubleshooting for meetings and events.
• Liaise with Facilities, Events, Housekeeping and other teams as needed.
• Ensure adherence to health, safety and security procedures.

Skills

Customer service

Communication

Organisational

MS Office

Initiative

Tools

Microsoft Office

Job description

Cushman & Wakefield is seeking a Front of House Receptionist to deliver a professional, welcoming experience at our Crays Hill site. You will greet visitors, answer enquiries, manage calls and emails, and support meeting room bookings and AV setup.

You will maintain reception areas and assist with mail, deliveries, and general admin tasks. The role emphasizes strong communication, organization, and the ability to work independently within a facilities/hospitality environment.