Guest Experience & Events Coordinator

CBRE Group, Inc.; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Coordinator to greet visitors, support front desk duties, and connect colleagues with services to ensure a smooth, welcoming day.

You will report to the Workplace Experience Supervisor, help coordinate events and space bookings, maintain high office standards, and contribute to a collaborative, can-do environment.

Qualifications

• A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role.
• Ability to follow established routines and apply workplace standards accurately.
• Strong communication skills, you’re clear, approachable, and confident exchanging straightforward information.
• Working knowledge of Microsoft Office Suite.
• Excellent organisational skills, curiosity, and a proactive mindset.

Responsibilities

• Create a Welcoming and Seamless Experience.
• Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information.
• Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed.
• Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels.
• Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset.
• Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they’re even requested.
• Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment.
• Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed.
• Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding.
• Coordinate with vendors to support service delivery and ensure workplace needs are consistently met.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Education

Degree or relevant experience

Tools

Microsoft Office Suite

Job description

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Coordinator to greet visitors, support front desk duties, and connect colleagues with services to ensure a smooth, welcoming day.

You will report to the Workplace Experience Supervisor, help coordinate events and space bookings, maintain high office standards, and contribute to a collaborative, can-do environment.