Guest Experience Duty Manager

Crieff Hydro Limited; Peebles; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Résumé du poste

Crieff Hydro Limited in Peebles is seeking a proactive Duty Manager with a passion for creating magic moments to join our team. You’ll respond to guest issues promptly and help ensure guests leave with fabulous memories across all hotel operations.

You’ll work hands-on, multi-task across Food & Beverage, Housekeeping, Reception and Leisure, and provide leadership during peak times to maintain a seamless guest experience and uphold our guest‑first culture.

Qualifications

• Experience in the Hospitality Industry, particularly in supervisory/management roles.
• Working knowledge of budgeting and IT systems.
• Ability to analyze MI data to improve guest experience.
• Strong customer service orientation and interpersonal skills.

Responsabilités

• Resolve guest issues and ensure memorable guest experiences.
• Provide hands-on leadership across departments during peak times.
• Support Food & Beverage, Housekeeping, Reception and Leisure as needed.
• Communicate effectively with team members and manage priorities under pressure.

Connaissances

Supervisory experience

Management experience

Budgeting

IT literacy

Customer service

Description du poste

Crieff Hydro Limited in Peebles is seeking a proactive Duty Manager with a passion for creating magic moments to join our team. You’ll respond to guest issues promptly and help ensure guests leave with fabulous memories across all hotel operations.

You’ll work hands-on, multi-task across Food & Beverage, Housekeeping, Reception and Leisure, and provide leadership during peak times to maintain a seamless guest experience and uphold our guest‑first culture.