Guest Experience Coordinator — Accommodation Booking

Chartwells Independent; Sleaford; On-site; GBP 12,000 - 16,000; Part time

Job summary

Compass Group UK&I ESS at RAF Cranwell is seeking a friendly Accommodation Booking Clerk to deliver exceptional customer service in a busy environment. You will manage bookings, handle calls and emails, issue keys and process payments, ensuring smooth check-ins and check-outs.

This part-time role (25 hours per week) is contracted to 50.2 weeks per year, with opportunities to grow within a company that values people and development.

Qualifications

• Customer service experience and a positive, can-do attitude.
• Confident with Microsoft Office and quick to learn new systems.
• Highly organised and able to prioritise under pressure.

Responsibilities

• Providing a warm, professional welcome to all guests
• Managing accommodation bookings with accuracy and care
• Handling calls and emails, ensuring every customer receives exceptional service
• Keeping systems updated, issuing keys, processing payments and ensuring smooth check-ins/outs
• Supporting the daily operation, from producing guest lists to logging repairs
• Working closely with colleagues across all Cranwell Messes to keep everything running seamlessly
• Role modelling the ESS Way and our Compass DNA values every day

Skills

Customer service

Microsoft Office

Organised

Great communicator

Teamwork

Job description

Compass Group UK&I ESS at RAF Cranwell is seeking a friendly Accommodation Booking Clerk to deliver exceptional customer service in a busy environment. You will manage bookings, handle calls and emails, issue keys and process payments, ensuring smooth check-ins and check-outs.

This part-time role (25 hours per week) is contracted to 50.2 weeks per year, with opportunities to grow within a company that values people and development.