Accommodation Booking Clerk

ESS – Defence, Energy and Government Services; Quarrington; On-site; GBP 16,000 - 21,000; Part time

Job summary

ESS – Defence, Energy and Government Services is seeking an Accommodation Booking Clerk at RAF Cranwell. The role focuses on welcoming guests, managing bookings, handling calls and emails, and supporting operations in a fast-paced Defence environment.

You will be part of a friendly team, contribute to accurate records, process payments, and assist with check-ins and outs while upholding our service standards and Compass DNA values.

Qualifications

• Customer service superstar with a positive, can‑do attitude.
• Confident with Microsoft Office and able to pick up new systems quickly.
• Highly organised and methodical; able to prioritise and stay calm under pressure.
• A great communicator who enjoys working as part of a team.

Responsibilities

• Provide a warm, professional welcome to guests.
• Manage accommodation bookings with accuracy and care.
• Handle calls and emails, ensuring excellent service.
• Keep systems updated, issue keys, process payments and manage check‑ins/outs.
• Support daily operations from guest lists to logging repairs.
• Collaborate with Cranwell colleagues to ensure smooth operations.

Skills

Customer service

MS Office

Organised

Team player

Great communicator

Tools

MS Office

Job description

We're looking for a friendly, organised and proactive Accommodation Booking Clerk to deliver exceptional service at the heart of RAF Cranwell team. If you love helping people, thrive in a fast‑paced environment and enjoy being the go‑to problem solver, this is the role for you.

What You’ll Be Doing

• Providing a warm, professional welcome to all guests
• Managing accommodation bookings with accuracy and care
• Handling calls and emails, ensuring every customer receives exceptional service
• Keeping systems updated, issuing keys, processing payments and ensuring smooth check‑ins/outs
• Supporting the daily operation, from producing guest lists to logging repairs
• Working closely with colleagues across all Cranwell Messes to keep everything running seamlessly
• Role modelling the ESS Way and our Compass DNA values every day

What We’re Looking For

• A customer service superstar with a positive, can‑do attitude
• Confident with Microsoft Office and able to pick up new systems quickly
• Highly organised and methodical; able to prioritise and stay calm under pressure
• A great communicator who enjoys working as part of a team
• Someone who takes pride in doing a great job and delivering for our customers

It’s a bonus if you have…

• Experience in reception, call‑centre or accommodation environments
• Familiarity with military structures
• A desire to grow and develop your career with us

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 25 hours per week.

As a an Accommodation Booking Clerk, you will contribute to a passionate and friendly team working in a fast‑paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Our Ideal An Accommodation Booking Clerk Will

• Have an enthusiastic can‑do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0409/95116001/52639176/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!