Guest Services Specialist — Front Desk & Admin

Compass Group UK; Kirkwall; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways & MyLearning

Digital GP & healthcare benefits

Shopping discounts

Cinema discounts

Wellness & fitness classes

Discounts for family and friends

Job summary

Compass Group UK is seeking a professional receptionist at our Finstown site to provide front-of-house support and accommodation administration. You will greet visitors, manage calls, and maintain records while delivering an attentive, friendly customer experience.

The role requires strong organisational skills, excellent communication, and a proactive, flexible approach in a busy site environment with adherence to Health & Safety standards.

Qualifications

• Previous experience in a receptionist, front desk, or administrative role.
• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work under pressure and manage competing priorities.
• Professional, proactive, and flexible approach to work.
• Checkable employment references.

Responsibilities

• Manage reception activities, including answering calls, greeting visitors, and issuing access passes.
• Maintain and update the accommodation booking system accurately.
• Provide administrative support, including filing, record keeping, photocopying, and data management.
• Liaise with housekeeping and site teams to ensure effective communication and service delivery.
• Support the Site Administrator with administrative duties as required.
• Ensure compliance with company policies, Health & Safety procedures, and site regulations.
• Deliver a professional, friendly, and efficient customer experience at all times.

Skills

Organisation

Customer service

Communication

MS Office

Reception experience

Education

NVQ Level 2 in Business Admin

Tools

MS Office

Job description

Compass Group UK is seeking a professional receptionist at our Finstown site to provide front-of-house support and accommodation administration. You will greet visitors, manage calls, and maintain records while delivering an attentive, friendly customer experience.

The role requires strong organisational skills, excellent communication, and a proactive, flexible approach in a busy site environment with adherence to Health & Safety standards.