Accommodation Booking Clerk

Chartwells Independent; Sleaford; On-site; GBP 12,000 - 16,000; Part time

Job summary

Compass Group UK&I ESS at RAF Cranwell is seeking a friendly Accommodation Booking Clerk to deliver exceptional customer service in a busy environment. You will manage bookings, handle calls and emails, issue keys and process payments, ensuring smooth check-ins and check-outs.

This part-time role (25 hours per week) is contracted to 50.2 weeks per year, with opportunities to grow within a company that values people and development.

Qualifications

• Customer service experience and a positive, can-do attitude.
• Confident with Microsoft Office and quick to learn new systems.
• Highly organised and able to prioritise under pressure.

Responsibilities

• Providing a warm, professional welcome to all guests
• Managing accommodation bookings with accuracy and care
• Handling calls and emails, ensuring every customer receives exceptional service
• Keeping systems updated, issuing keys, processing payments and ensuring smooth check-ins/outs
• Supporting the daily operation, from producing guest lists to logging repairs
• Working closely with colleagues across all Cranwell Messes to keep everything running seamlessly
• Role modelling the ESS Way and our Compass DNA values every day

Skills

Customer service

Microsoft Office

Organised

Great communicator

Teamwork

Job description

We're looking for a friendly, organised and proactive Accommodation Booking Clerk to deliver exceptional service at the heart of RAF Cranwell team. If you love helping people, thrive in a fast-paced environment and enjoy being the go-to problem solver, this is the role for you.

What you'll be doing

• Providing a warm, professional welcome to all guests
• Managing accommodation bookings with accuracy and care
• Handling calls and emails, ensuring every customer receives exceptional service
• Keeping systems updated, issuing keys, processing payments and ensuring smooth check-ins/outs
• Supporting the daily operation, from producing guest lists to logging repairs
• Working closely with colleagues across all Cranwell Messes to keep everything running seamlessly
• Role modelling the ESS Way and our Compass DNA values every day

What we're looking for

• A customer service superstar with a positive, can-do attitude
• Confident with Microsoft Office and able to pick up new systems quickly
• Highly organised and methodical; able to prioritise and stay calm under pressure
• A great communicator who enjoys working as part of a team
• Someone who takes pride in doing a great job and delivering for our customers

It's a bonus if you have…

• Experience in reception, call-centre or accommodation environments
• Familiarity with military structures
• A desire to grow and develop your career with us

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 25 hours per week.

As a an Accommodation Booking Clerk, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Our ideal an Accommodation Booking Clerk will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thriving working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0409/95116001/52639176/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!